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Where to go for further information
Enquiry Hotlines
If you wish to get further information and make general enquiries, please make use of our 24-hour enquiry hotline - 2802 2345 or contact us at 2150 7672 during our business hours.
To check the progress of your applications, you can telephone the following enquiry hotlines of respective schemes during business hours:
| |
|
Telephone No. |
(a)
(b) |
Pre-primary Education
Voucher Scheme
Kindergarten and Child Care Centre Fee Remission
Scheme |
2154 2130 |
(c)
(d)
(e) |
Student Travel Subsidy Scheme
School Textbook Assistance Scheme
Subsidy Scheme for Internet Access Charges |
8226 7067 |
| (f) |
Tuition Fee Reimbursement for Project Yi Jin Students |
3101 9017 |
| (g) |
Assessment of Eligibility for Project Yi Jin Students |
8226 7067 |
| (h) |
Tuition Fee Reimbursement for students of the Financial Assistance Scheme for Designated Evening Adult Education Courses |
3101 9004 |
| (i) |
Assessment of Eligibility for students of the Financial Assistance Scheme for Designated Evening Adult Education Courses |
8226 7067 |
| (j) |
Student Finance Assistance Scheme (for registered full-time students of the Hong Kong Shue Yan College (presently known as the Hong Kong Shue Yan University) admitted in or before 2000/01) |
2157 9537 |
| (k) |
Financial Assistance Scheme for Post-secondary Students
(for full-time students pursuing accredited, self-financing post-secondary education programmes) |
2152 9000 |
| (l) |
Non-means-tested Loan
Scheme [for full-time tertiary students who are covered under Tertiary Student Finance Scheme - Publicly-funded Programmes]
/ Non-means-tested Loan Scheme for
Post-secondary Students |
2150 6222 |
| (m) |
Tertiary Student Finance Scheme - Publicly-funded Programmes |
2150 6000 |
| (n) |
Non-means-tested Loan
Scheme [for eligible students who are
not covered under Tertiary Student Finance Scheme - Publicly-funded Programmes / Financial Assistance Scheme for Post-secondary Students] |
2150 6223 |
| (o) |
Continuing Education Fund 24-hour hotline (Handled by the staff of “1823 Call Centre”) |
3142 2277 |
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Office Address
Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road,
Kowloon.
11/F (Non-means-tested Loan Scheme Section)
11/F (Funded Programmes Students Section)
12/F (Administration Section)
12/F (Scholarships, Grants & Loans Section)
Room 803-806, 8/F (Textbook Assistance / Student Travel Subsidy Section)
One Mong Kok Road Commercial Centre,
1 Mong Kok Road, Kowloon
M/F, 1/F & 12/F (Financial Assistance Scheme for Post-secondary Students)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon
Room 1202, 12/F (Project Yi Jin - Tuition Fee Reimbursement)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon
Room 1202, 12/F (Financial Assistance Scheme for Designated Evening Adult Education Courses - Tuition Fee Reimbursement)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon
Room 713-714, 7/F (Kindergarten and Child Care Centre Fee Remission Section)
Room 916, 9/F (Continuing Education Fund)
Kwai Hing Government Offices,
166 -174 Hing Fong Road, Kwai Chung,
N.T.
Counter Business Hours
You can also get further information or make enquiries in our various office counters during business hours.
| Monday to Friday : |
8:45 a.m. to 1:00 p.m.
2:00 p.m. to 5:45 p.m.
(Offices are closed during lunch hour from 1:00 p.m. to 2:00 p.m.) |
Comments or Complaints
If you have any comments or complaints on our services, you
can contact us through the following channels:
by phone: 2150 6270 / 2150 6168
by fax: 2519 3857
by email: wg@sfaa.gov.hk
by post: Student Financial Assistance Agency
12/F
Cheung Sha Wan Government Offices
303
Cheung Sha Wan Road
Kowloon
We shall acknowledge receipt of the complaint in 3 working days
and normally provide a substantive reply in 15 working days.
Accessibility Matters
For enquiries about the accessibility, please contact the following officers -
| |
Telephone No. |
| Access Co-ordinator |
2150 6188 |
| Deputy Access Co-ordinator |
3101 9097 |
| Access Officer (Cheung Sha Wan Government Offices) |
2150 6168 |
| Access Officer (9/F, Kwai Hing Government Offices) |
3101 9097 |
| Access Officer (7/F, Kwai Hing Government Offices) |
2154 2830 |
| Access Officer (Trade Square, Cheung Sha Wan) |
3755 3243 |
| Access Officer (Trade and Industry Department Tower) |
3755 3158 |
| Access Officer (One Mong Kok Road Commercial Centre) |
3622 3303 |
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