Contact Us


Where to go for further information


Enquiry


Hotlines

If you wish to get further information and make general enquiries, please make use of our 24-hour enquiry hotline - 2802 2345.

To check the progress of your applications, you can telephone the following enquiry hotlines of respective schemes during business hours:

  Scheme Title Telephone No.
(a) Pre-primary Education Voucher Scheme 2802 2345
(24-hour hotline handled by the staff of "1823")
(b) Kindergarten and Child Care Centre Fee Remission Scheme
(c) Student Travel Subsidy Scheme
(d) School Textbook Assistance Scheme
(e) Subsidy Scheme for Internet Access Charges
(f) Tuition Fee Reimbursement for Yi Jin Diploma Students
(g) Assessment of Eligibility for Yi Jin Diploma Students
(h) Tuition Fee Reimbursement for students of the Financial Assistance Scheme for Designated Evening Adult Education Courses
(i) Assessment of Eligibility for students of the Financial Assistance Scheme for Designated Evening Adult Education Courses
(j) Financial Assistance Scheme for Post-secondary Students
(for full-time students pursuing accredited, self-financing post-secondary education programmes)
2152 9000
(k) Non-means-tested Loan Scheme for Full-time Tertiary Students / Non-means-tested Loan Scheme for Post-secondary Students 2150 6222
(l) Tertiary Student Finance Scheme - Publicly-funded Programmes 2150 6000
(m) Extended Non-means-tested Loan Scheme [for eligible students pursuing specific part-time and full-time post-secondary and continuing and professional education courses]

2150 6223
(n) Continuing Education Fund 24-hour hotline (Handled by the staff of "1823") 3142 2277

Email Address

wg@sfaa.gov.hk


Office Address

Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road,
Kowloon.
11/F (Extended Non-means-tested Loan Scheme Section)
11/F (Funded Programmes Students Section)
12/F (Administration Section)
12/F (Scholarships, Grants & Loans Section)
12/F (Non-means-tested Loan Scheme for Full-time Tertiary Students and Non-means-tested Loan Scheme for Post-secondary Students – Application Processing Unit)

Room 803-806, 8/F (Textbook Assistance / Student Travel Subsidy Section)
One Mong Kok Road Commercial Centre,
1 Mong Kok Road, Kowloon

M/F, 1/F & 12/F (Financial Assistance Scheme for Post-secondary Students)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon

Room 1202, 12/F (Yi Jin Diploma - Tuition Fee Reimbursement)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon

Room 1202, 12/F (Financial Assistance Scheme for Designated Evening Adult Education Courses - Tuition Fee Reimbursement)
Trade and Industry Department Tower,
700 Nathan Road, Kowloon

Room 713-714, 7/F (Kindergarten and Child Care Centre Fee Remission Section)
Room 916, 9/F (Continuing Education Fund)
Kwai Hing Government Offices,
166 -174 Hing Fong Road, Kwai Chung,
N.T.

Counter Business Hours

You can also get further information or make enquiries in our various office counters during business hours.

Monday to Friday : 8:45 a.m. to 1:00 p.m.
2:00 p.m. to 5:45 p.m.
(Offices are closed during lunch hour from 1:00 p.m. to 2:00 p.m.)

Comments or Complaints


If you have any comments or complaints on our services, you may contact the Customer Service Officer through the following channels:
by phone: 2155 2250
by fax: 2519 3857
by email: customerservice@sfaa.gov.hk
by post: Student Financial Assistance Agency
             12/F Cheung Sha Wan Government Offices
             303 Cheung Sha Wan Road
             Kowloon

We shall acknowledge receipt of the complaint in 3 working days and normally provide a substantive reply in 15 working days.
 


Right of Appeal


If you feel that your complaint has not been dealt with adequately or need further reviews, you may write to the Controller, Student Financial Assistance Agency at the following –

Address : 12/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon

Fax: 2519 3846

Email: wg@sfaa.gov.hk
 



Accessibility Matters


For enquiries about the accessibility, please contact the following officers -

Position Telephone No.
Access Co-ordinator 2150 6188
Deputy Access Co-ordinator 3101 9097
Access Officer (Cheung Sha Wan Government Offices) 2155 2250
Access Officer (9/F, Kwai Hing Government Offices) 3101 9097
Access Officer (7/F, Kwai Hing Government Offices) 2154 2830
Access Officer (Trade Square, Cheung Sha Wan) 3755 3243
Access Officer (Trade and Industry Department Tower) 2152 9000
Access Officer (One Mong Kok Road Commercial Centre) 3622 3303

Five-day Week